Reference

The Legal Terms Behind Your Account

Everything that governs your account, from how a deposit through bKash, Nagad or Rocket is recorded to how a dispute gets raised, is written here in the same plain words we use at the cashier desk.

Plain-English termsEligibility by regionAccount rulesDeposit recordsSupport contacts
cd33adc The Legal Terms Behind Your Account
DATA AND ACCESS

Data, Cookies and Account Access

Your account holds more than a balance. It holds your name, mobile number, wallet references and a record of what you played, and we treat that as something you lent us rather than something we own. Sign-in runs on a one-time code sent to your registered number, so a stolen password alone does not open the account. Below is how we handle data, cookies, session records and the requests you can raise about any of it, including corrections and deletion where the law allows.

What we keep and why

Registered name, mobile number, wallet references and deposit IDs are held to settle disputes and meet record-keeping duties. Game session logs stay with the studio that ran the round.

Cookies on this site

A session cookie keeps you signed in on a mid-range Android, and page analytics show us which screens stall on mobile data. Clearing cookies in your browser settings signs you out.

Sign-in and account safety

One-time codes go to the mobile number on file. We never ask for your bKash or Nagad PIN inside chat, and no one from support will request a code sent to your phone.

Changing or removing details

Ask for a correction or account closure through chat or email. We confirm identity against the registered wallet first, then update the record and confirm in writing what changed.

CONTACT ROUTES

Reaching Us About Policy

Policy questions rarely arrive at a good time. You might be mid-session when a name mismatch blocks a withdrawal, or days later when a Nagad transfer shows one amount in the wallet app and another in your account. Either way, the same three routes reach the people who can actually fix it. Have your registered mobile number and the wallet transaction ID ready before you write. It shortens the back-and-forth and lets us check the ledger while we reply.

Team online

Account and policy chat

Open chat from your logged-in session and quote your registered wallet number. We can explain a clause, correct a misspelled name, or send the current version of the terms you agreed to.

Email for written requests

If you need something on paper, such as a copy of the terms, a data request or notice of a changed address, send it by email so both sides hold a record.

Wallet-side help

bKash, Nagad and Rocket keep their own transaction records. When a deposit does not appear in your account wallet, send us the transaction ID from the wallet app and we match it to our ledger.

Legal Questions You Send Us

These are the questions that land in our inbox most often, answered the way we answer them in chat. If yours is not here, the same support routes apply. One thing we cannot do is tell you whether holding an account is lawful where you live. That depends on your local law and eligible regions, and it is your check to make before you deposit.

Yes. Every deposit you send through bKash, Nagad or Rocket lands in your account wallet under the same terms, and the transaction reference is what we use if a dispute surfaces later.

No. Access depends on your local law and eligible regions, so check that your region is supported before you register, and tell us if you move to another country.

Raise it through chat or email with the round ID and the time you played. We pull the provider's game log, set it against your session record, and reply in writing.

Write from your registered email, name the details you want changed and confirm your wallet number. We verify identity first, then send what we hold or confirm the correction made.

Wallet references and deposit records stay on file where the law requires it, because disputes and audits can surface months later. Session data is cleared once the retention window closes.

This page and the linked terms are open without an account. Read the eligibility and account-rule lines first, then fund your wallet through bKash, Nagad or Rocket when you are comfortable.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.